Frequently Asked Questions
Everything you need to know about our premium collection.
How long does shipping take for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Yes, Eucalyptus Oil is committed to ethical fashion. We prioritize organic fabrics and work with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my package after it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.